HDFC Bank Reports Workforce Changes and Expands AI Training in FY26

HDFC Bank reported a net reduction in its workforce during the financial year ended 31 March 2026, while increasing the number of employees in management roles and expanding investments in artificial intelligence (AI) training, according to its FY26 Integrated Annual Report.

The bank’s total employee strength stood at 211,178 as of 31 March 2026, compared with 214,521 a year earlier, representing a net reduction of 3,343 employees.

The report shows a shift in workforce composition during the year. Non-supervisory employee strength declined from 170,950 to 162,797, a decrease of 8,153 employees. Over the same period, management positions increased by 4,810 employees, including additions across senior, middle and junior management levels.

The annual report does not attribute these workforce changes to layoffs, automation or any specific operational initiative. It reports the year-on-year changes in employee numbers without providing reasons for the shift.

HDFC Bank also highlighted continued investments in digital transformation and AI capability development. According to the report, the bank expanded the use of generative AI and digital technologies across human resources processes, including employee onboarding, salary account opening, compensation management and employee recognition programmes.

During FY26, more than 50,600 employees participated in AI training through the bank’s GenAI Academy and related initiatives. In addition, over 2,100 employees received Microsoft Copilot training. Overall, the bank reported that learning and development programmes reached more than 210,000 employees, with total learning hours exceeding 13.6 million. Average learning hours per employee increased to 64.66 hours from 58.25 hours in FY25.

The report also noted that employee attrition increased slightly to 23.1% from 22.6% in the previous financial year. Women represented 27% of the overall workforce and 16% of management positions as of 31 March 2026.

The FY26 disclosures indicate continued investment in management capability, employee development and AI skills as part of the bank’s broader workforce and digital transformation strategy.