Author: Maya Singh

New Delhi: Zomato has reportedly laid off around 240 employees following the closure of its customer-support operations in Hyderabad as the food delivery company restructures its customer service operations. The decision follows a review of Zomato’s customer-support model, with the company shifting a larger portion of support work to external partners. The remaining in-house customer-support operations will reportedly be consolidated in Gurugram, where Zomato’s product, technology and analytics teams are based. Zomato increases focus on AI and automation The restructuring comes amid a broader shift toward artificial intelligence (AI), automation and outsourced customer support across Zomato’s operations. Over the past…

Mumbai: Bank of Baroda has announced recruitment for 2,482 Local Bank Officer (LBO) positions in Junior Management Grade/Scale-I (JMG/S-I) across 20 states and Union Territories. The recruitment drive is aimed at strengthening the bank’s workforce in regional markets while creating career opportunities for banking professionals. The initiative is also expected to help the bank improve customer engagement by deploying officers with knowledge of local markets, languages and regional requirements. Officers to serve in their selected state A key feature of the recruitment is the location-based posting policy. Selected candidates will be posted in the state for which they applied for…

New Delhi: A two-minute improvement in the pre-shift routine at Perfetti Van Melle India’s manufacturing operations could potentially add 300 to 400 tonnes to annual production, highlighting how workforce data and operational analytics are increasingly influencing business decisions. The improvement came from examining what happens between the time a worker arrives at a factory and the start of the production shift. At one manufacturing plant, employees arriving by bus at around 1:50 pm for a 2 pm shift had to complete several activities, including checking in, changing, washing, handing over information and understanding the status of the production line. By…

The Employees’ Provident Fund Organisation (EPFO) has upgraded its member portal to bring eight key provident fund services together online, allowing eligible members to complete several transactions without visiting regional offices. The revamped dashboard consolidates services that were previously available through different sections of the EPFO system. The changes are part of the organisation’s broader move towards a centralised digital service architecture. Eight PF services available online Under the upgraded system, members can access services including: The direct UAN allotment facility allows eligible individuals to generate a UAN without waiting for their employer to create one. Members can submit eligible…

PepsiCo is set to end insurance coverage for prescription weight-loss medications for some employees from October, as employers face rising costs associated with GLP-1 drugs. Employees were informed of the change through a communication from Express Scripts, the pharmacy benefits management business of Cigna Group. According to the communication, weight-loss medications have become one of the fastest-growing expenses within PepsiCo’s healthcare plans. The company said removing coverage would help maintain a healthcare programme that remains sustainable and affordable for employees. PepsiCo said employees who want to continue using the medications will have the option of paying for them outside the…

The Tamil Nadu government has decided to extend maternity leave for women government employees having a third child from 12 weeks to 365 days, bringing the benefit in line with the leave already available for the first two children. The decision was announced in the state Assembly by the Human Resources Management Minister. A detailed government order is expected to be issued to formally implement the change. One-year leave for third child Under the existing rules, women government employees with fewer than two surviving children are eligible for one year of maternity leave. Employees with two or more surviving children,…

Tata Consultancy Services (TCS) has deployed a digital user experience monitoring tool on company-issued laptops, prompting discussions around employee privacy, data security and workplace monitoring. According to a report by Moneycontrol citing people familiar with the deployment, the technology can provide visibility into applications accessed on employee devices and the time spent on them. The development has raised questions about the extent to which such information could be used to monitor employee activity. TCS says monitoring is not for individual surveillance TCS has rejected claims that the technology is being used to conduct individual employee surveillance. The company said its…

Starbucks is set to cut more than 200 corporate jobs as the coffee chain completes a previously announced reorganisation of its workforce and operations. The company has filed a required notice detailing the planned workforce reductions. The affected positions are expected to be spread across its corporate operations, with coffeehouse and design functions likely to account for a significant portion of the job losses. Cuts linked to earlier restructuring Starbucks has clarified that the latest layoffs are not part of a new restructuring programme. Instead, they represent the final workforce reductions associated with the corporate reorganisation announced earlier. As part…

The Employees’ Provident Fund Organisation (EPFO) has launched the Employees’ Enrolment Campaign 2026 (EEC 2026), giving employers a one-time opportunity to enrol eligible workers who were previously left outside the Employees’ Provident Fund (EPF) system. The campaign was notified on June 29, 2026, and will remain open until October 31, 2026. It covers eligible employees who should have been enrolled under EPF between April 1, 2009, and March 31, 2026, subject to the conditions prescribed under the campaign. One-time opportunity for employers The initiative is aimed at encouraging voluntary compliance and extending EPF, pension and insurance-related social security benefits to…

On International Youth Day, Vedanta Group highlighted the growing role of India’s young workforce in transforming resource-intensive industries through digital skills, data-driven decision-making and new-age engineering. The diversified conglomerate, which operates across metals, oil and gas, critical minerals, power and technology, has onboarded more than 1,500 young professionals this year through full-time roles and internships. The talent was recruited from over 150 premier campuses, including IITs, IIMs and NITs. The intake achieved 50% gender diversity, while 15% of fresh hires came from the North-East, Jammu & Kashmir, Ladakh and other regions, expanding opportunities across different geographies and backgrounds. Vedanta Aluminium…