TikTok is reducing its workforce in Malaysia, particularly within the content-moderation division. Media reports indicate that over 700 employees have been laid off as the company shifts its focus to investing more in artificial intelligence (AI) for content moderation. While TikTok has not confirmed the exact number of layoffs, reports suggest that further job cuts are expected in November.
The company has been using both human moderators and automated detection systems to review content on its platform. Currently, TikTok is working to streamline its operations and improve its content moderation model on a global scale. It plans to invest $2 billion to enhance safety, trust, and operational efficiency. The company’s automated technology is designed to eliminate 80% of content that does not adhere to its guidelines.
One factor contributing to the layoffs in Malaysia may be new regulations from the Malaysian government, which require social media companies to obtain operating licenses. This mandate aims to combat cybercrime.
According to Malaysian cyber law, social media and messaging platforms with more than eight million users must secure a license by New Year’s Eve or face penalties.
In May 2024, TikTok announced plans for a global workforce reduction, affecting up to 1,000 employees primarily in operations, content, and marketing teams. It was confirmed that the global user operations team, responsible for user support and communication, would be completely dismantled, while remaining staff would be reassigned to other departments.
