X is committed to fighting child sexual exploitation (CSE) online and is taking steps to uphold this commitment. To achieve this, X plans to hire 100 people for its content moderation team. Moderators will be responsible for identifying and removing inappropriate content, including matters related to fraud and spam. Additionally, moderators will provide relevant customer support.
Recently, X has been criticized for its handling of explicit content and has been under scrutiny for some time. Linda Yaccarino, CEO of X, is expected to testify before the Senate Judiciary Committee on January 31 to discuss how the company handles CSEM. Going forward, X plans to implement a ‘zero tolerance’ policy for such content.
The newly-formed moderation team will be responsible for handling CSEM cases as well as moderating hate speech. Job listings for these roles specify that moderators must have experience in handling sensitive content.
X is also looking to improve mechanisms for detecting and identifying inappropriate and reportable content. To achieve this, it will be partnering with the National Centre for Missing and Exploited Children (NCMEC).
In 2023, X suspended 12.4 million accounts that were found to be violating CSE policy. The year before that, it had suspended about 2.3 million accounts for similar reasons.
A few years ago, Facebook increased the salaries of its employees involved in content moderation work. This decision was made after a content reviewer filed a lawsuit against Facebook, citing mental trauma caused by the work.
