Indian fintech company Paytm is planning to expand its workforce by approximately 4,000 employees as it increases investments in artificial intelligence and strengthens its merchant-focused business operations, according to reports.
The recruitment initiative is expected to continue through March 2027 and will cover a range of functions, including product development, technology, artificial intelligence, and senior leadership positions. The planned hiring would represent an increase of nearly 10% over the company’s current workforce of around 40,000 employees.
Reports indicate that Paytm has added more than 800 employees in recent months and is continuing to recruit across multiple business areas. The hiring plans are aligned with the company’s focus on AI-driven product development and merchant services.
The expansion comes as Paytm’s parent company, One97 Communications, continues efforts to strengthen its business following regulatory actions involving Paytm Payments Bank. The company has reported profitability for four consecutive quarters, according to its recent financial disclosures.
In 2025, Paytm reduced its workforce by more than 4,500 positions as part of operational restructuring following restrictions imposed on its payments bank business. Reports suggest that a limited number of additional roles could be affected during the current performance review cycle, although any reductions are expected to be significantly smaller than previous workforce cuts.
The company is placing increased emphasis on artificial intelligence as it seeks to improve customer experiences, streamline operations, and develop new digital products. The planned hiring reflects broader industry trends, with technology and fintech companies investing in AI-related capabilities while expanding key business functions.
The recruitment drive is expected to create opportunities across technology, product management, artificial intelligence, and leadership roles over the coming months.
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