Walmart executives told employees that artificial intelligence (AI) is being deployed to support their work rather than replace jobs, according to remarks made during the company’s annual Associates Week event in Bentonville, Arkansas.
Company leaders said Walmart has introduced AI tools across multiple business functions and has been training employees to use AI platforms, including models developed by OpenAI. The retailer said the technology is being used to address operational challenges and improve efficiency.
One example highlighted by executives involved a freight management system that helps reduce unnecessary truck travel. Walmart said the tool has contributed to lower transportation costs and improved scheduling for drivers.
The company also reported using AI to analyze customer feedback, enhance self-checkout operations, and forecast changes in demand across its supply chain.
Walmart recently appointed Daniel Danker, formerly of Instacart, to oversee AI acceleration and product design initiatives. During the event, Danker discussed the potential for AI systems to anticipate factors such as weather-related demand shifts and support inventory planning.
The company’s comments come amid ongoing discussions about the impact of AI on employment. According to a report by the Financial Times, AI-related restructuring has been cited as a factor in a growing number of job cuts across the United States.
Walmart recently announced reductions affecting hundreds of positions in technology and product design teams. The company did not directly attribute those workforce changes to AI adoption.
Despite workforce reductions in recent years, Walmart said it remains one of the largest employers in the United States, with annual revenue exceeding $700 billion. Chief People Officer Donna Morris and Chief Executive Officer John Furner said employees continue to play a central role in the company’s long-term strategy.
Some stakeholders have called for greater transparency regarding AI’s impact on workers. A shareholder proposal supported by labor advocacy group United for Respect sought additional disclosures related to AI use and workforce implications. The proposal was not approved.
Company officials and employees who spoke during the event expressed confidence that AI could serve as a tool to assist workers and improve productivity rather than replace human roles.
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